Refund Policy

Refund Policy

Effective Date: 19 June 2019
Last Updated: 25 July 2025

1. No Refund Policy

Proer operates under a strict no refund policy. All subscription fees paid for our employee productivity tracking and monitoring service are non-refundable under all circumstances.

2. Subscription Cancellation

2.1 How to Cancel

  • You may cancel your Proer subscription at any time through your account dashboard
  • Cancellation requests can also be submitted by contacting our support team at info@aasa.tech
  • No cancellation fees apply

2.2 When Cancellation Takes Effect

  • Subscription cancellations will take effect at the end of your current billing cycle
  • You will continue to have full access to all Proer features until the end of your paid subscription period
  • Your subscription will not auto-renew for the next billing cycle after cancellation

2.3 Access After Cancellation

  • Once your current billing period expires, your access to the Proer service will be suspended
  • Your account data will be retained for 30 days after subscription expiration to allow for potential reactivation
  • After 30 days, your account and associated data may be permanently deleted

3. No Prorated Refunds

  • Even if you cancel your subscription mid-cycle, no prorated refunds will be provided
  • You will continue to have access to the service for the entire period you have paid for
  • This policy applies regardless of usage frequency or duration

4. Payment Disputes

4.1 Billing Errors

If you believe there has been a billing error, please contact us immediately at info@aasa.tech with:

  • Your account details
  • Description of the suspected error
  • Any supporting documentation

4.2 Unauthorized Charges

For unauthorized charges on your account:

  • Contact us within 30 days of the charge
  • We will investigate and take appropriate action
  • Verified unauthorized charges may be reversed

5. Service Disruptions

5.1 Temporary Outages

  • No refunds will be provided for temporary service outages or maintenance periods
  • We strive to minimize disruptions and will communicate planned maintenance in advance
  • Service credits may be provided at our discretion for extended outages

5.2 Technical Issues

  • Technical difficulties or user error do not qualify for refunds
  • Our support team is available to assist with technical issues
  • Training and support resources are provided to ensure proper service utilization

6. Free Trial Periods

If we offer free trial periods:

  • No charges apply during the genuine trial period
  • You may cancel during the trial without any obligation
  • Automatic billing begins after the trial period expires unless cancelled

7. Force Majeure

No refunds will be provided for service interruptions caused by:

  • Natural disasters
  • Government actions or regulations
  • Internet service provider failures
  • Other circumstances beyond our reasonable control

8. Account Termination by Proer

8.1 Terms Violation

If we terminate your account due to violation of our Terms and Conditions:

  • No refunds will be provided
  • Termination is effective immediately
  • Previously paid fees are forfeited

8.2 Fraudulent Activity

Accounts terminated for fraudulent activity or misuse are not eligible for any refunds.

9. Alternative Solutions

Instead of refunds, we offer:

  • Comprehensive customer support to resolve issues
  • Training resources and documentation
  • Account management assistance
  • Technical troubleshooting support

10. Contact for Cancellation

To cancel your subscription or for any questions regarding this Refund Policy:

Email: info@aasa.tech
Phone: +91 8180871572
Address: Sr. No 55/67, Plot No 52, Dhanori Road, Road Number 15, Near Tej Residency, Satyavishwa

11. Policy Modifications

We reserve the right to modify this Refund Policy at any time. Changes will be posted on our website and will be effective immediately upon posting.

12. Acceptance

By subscribing to Proer, you acknowledge that you have read, understood, and agree to this Refund Policy.

 

Important Notice: This policy is designed to ensure fair and consistent treatment of all subscribers while maintaining the sustainability of our service. We encourage you to take advantage of any free trial periods and thoroughly evaluate the service before committing to a paid subscription.